Privacy Policy
Effective Date: March 12, 2026
Lux Home Services (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.
By accessing or using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide when contacting us or requesting services, including:
Name
Email address
Phone number
Service address
Any message or details you submit through forms
Service Information
Details related to the services you request, such as appointment details or service preferences.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device information
Pages visited and time spent on the site
This information helps improve website performance and user experience.
2. How We Use Your Information
We may use the information we collect to:
Provide and schedule home services
Respond to inquiries and customer requests
Send service confirmations or updates
Improve our website and services
Process payments if applicable
Send promotional offers or service updates (you may opt out at any time)
3. SMS Communications and Opt-In
By providing your phone number through our website forms, service requests, or other communication channels, you consent to receive SMS text messages from Lux Home Services related to:
Appointment confirmations
Service updates
Scheduling reminders
Customer support communications
Message frequency may vary depending on your interaction with our services.
Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying:
STOP
For assistance, reply:
HELP
or contact us through our website.
4. Sharing of Information
We respect your privacy and do not sell your personal information.
We may share limited information with trusted service providers who assist with business operations such as scheduling, customer communication, marketing, or payment processing. These service providers are required to maintain the confidentiality and security of your information.
We may also disclose information when required by law or if Lux Home Services undergoes a business transfer such as a merger or acquisition.
No Sharing of SMS Opt-In Data
SMS opt-in data and consent information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
This information is used solely for communication related to services requested by the customer.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website functionality
Understand how visitors use our site
Provide better user experiences
You can control or disable cookies through your browser settings, although some features may not function properly without them.
6. Data Security
We implement reasonable administrative and technical safeguards to protect your information.
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the right to:
Request access to your personal data
Request corrections to inaccurate information
Request deletion of your data
Opt out of marketing communications
To exercise these rights, please contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Lux Home Services
Email: info@luxhomeservices.net
Phone: (866) 321-8080
Address: Newark, CA